I know most people complain about phone menus. You know, the "Press 1 of you speak English","Press 2 if you speak Spanish" (said in Spanish of course).
I know many people just simply press zero until they get someone with living breath on the other line. And truly I understand that desire. On the other hand I also understand that in large companies sometimes the best way to get you the service you need is to make sure you get to the appropriate group of people to help you.
I actually don't mind "Pressing 1". I have a completely different reason for disliking phone menus.
It's called kids.
You see, recently the companies who utilize phone menus started to do something that is incredibly annoying for mothers of small children (or as it turns out men with loud wives *snicker*). They started using "Voice recognition". You know... those phone menus where instead of pressing 1 you say "Service" or "Representative"... and if it doesn't understand what you said after a while it a) acts like you pressed zero a bazillion times or b) disconnects you (this is usually with the government ones).
I'm sure these people never considered what would happen to a parent of small children when trying to use on of these types of phone menus.
You either end up doing this:
and usually fail is making yourself understood, or you could try to ineffectively hide in a closet from your young ones (who have phone radar and immediately start fighting, asking you incessant questions, or screaming as soon as you get on the phone with ANYONE including phone menus and hold music), OR you could give up and get an annoyed representative who wonders why the crap you didn't just push the numbers to get to the people you need to talk to and then (after asking three or four "account" questions) transfers you to the number you need to be in.The worst is when you get disconnected. :P
3 comments:
That is why I hide in the downstairs coat closet when I have to call the phone company. The children.
Or I call The Husband who also works at the same company and demand that he fix it from there.
Either way usually works.
Oh my heck! I was just talking to my vters about this TODAY! Okay, not the voice response menues, but the kids chasing us down to fight, whine and cry by us while we're trying to talk on the phone. I really need a sound-proof room in my house. With a lock.
Oh, I HATE voice recognition menus! Seriously. And I'm so glad I'm not the only one whose kids have phone radar and follow you around, yelling loudly, when you are on the phone.
Post a Comment